IPTL Support Home

Quality and Reliability

IpTL is proud to stand behind its solutions and demonstrate innovation and leadership in supporting our customers. Whether it is our remote access management tools or one-on-one domain expertise, IpTL has a proven track record of setting up and keeping your network working.

IpTL operates general support as well as a customer Technical Assistance Center (TAC) to support the post-sale needs of our market.

Highlights of IpTL Support Services:

  • Standard limited warranty for all IpTL hardware products for a minimum of 12 months from date of purchase.
  • Free software updates for the life of the product.
  • Free implementation/turn-up support
  • IpTL AdvantEdge™ advanced and bespoke contracted TAC services; including:
      • Extended warranties out to 6 years
      • Advance Replacement / Streamlined RMA
      • Network design and implementation
      • Managed Network Services
      • 24x7x365 Priority Response and Escalation
  • IpTL Certified Engineer – Technical training classes (ICE-T)
  • KickStarter installation turn-up

Quick Links

 

 

Global Support & TAC Support Contacts

IpTL Support is operated globally and can be contacted:

Note: Submissions on the Web and emergency support are available for customers with a valid maintenance contract only.

Method

Contact

Details

Telephone

+1 301 570 6611 option 2

Available 9:00am – 3:00pm EST;
USA business days (excluding holidays)

Support Email

support@IpTechnologyLabs.com

24 hours receipt; next business day

Support TAC

tac@IpTechnologyLabs.com

24 hours receipt; next business day response or per service contract terms

On-line Ticket Submission

http://IpTechnologyLabs.com/support

Select “Open New Ticket”; next business day response.